CEO of Simply Offsite Reviews (and Recommends) Carbonite

I wanted to bring to your attention another very nice review of Carbonite. This one, by Mike, at Simply Offsite is thoughtful and balanced, IMHO. In the comments on his blog, I did try to explain why it's very hard for Carbonite to have an "estimated time to completion" indication for the initial backup like some other backup services do. The reason, in short, is that Carbonite allocates bandwidth dynamically so that it never interferes with your browsing. If you're using the Internet for other things, Carbonite will automatically slow down to get out of the way. So we can't tell you how long your backup is going to take because it depends on whether you'll be using your computer in the meantime. Other backup services transfer data at a steady pace. So while that makes the backup time predictable, it also means that your computer is going to feel really sluggish while the backup is going on – not a good thing.


Dave
CEO, Carbonite

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Comments

August 6. 2008 03:44

Jeremy

It is good to get an endorsement from a competitor.

But, what is the motive of this reviewer? To me, it sounds a desperate act to get the attention of a bigger company, Carbonite. It looks like that Simply Offsite has not been getting any traction in the industry (never heard of them until I read this blog) and they figure that by doing a review of a bigger competitor, perhaps, someone will have a look at them. Perhaps, they are crying, saying, "We are getting out of this tough business, please, please, please acquire our company".

Now you read between the lines, eh???

Jeremy

October 15. 2008 09:57

Robert Hurley

I am dropping carbonite after the free trial. I have a partitioned hard drive and their program only picks up one of the drives for backup. I tried calling them and sales will not talk to me and says I need to talk to tech support. tech supp is available only to those who pay for upgrade service. I go online for chat and the guy tells me to do a new download and install. did that. same thing. these people are impossible to deal with.

Robert Hurley

October 27. 2008 09:38

Len Pallazola

Robert,

I’m sorry to hear about your experience with customer support and will certainly have a conversation with the team to make sure folks know the proper instructions to back up partitions. If this is a partition on an internal hard drive on the computer on which you’ve installed Carbonite, you can simply right-click the partition within “My Computer” and select “Back this up” from the Carbonite context menu. Carbonite doesn’t automatically back up partitions, but they can certainly be backed up. (One minor exception: if the drive letter is “Z:”, the current release of Carbonite may not see the partition. If that is the case, you can just change the partition drive letter so that Carbonite sees it. This will be fixed in the next release.)

Sincerely,

Len Pallazola
Manager, Customer Service Systems
Carbonite, Inc.
www.carbonite.com

Len Pallazola

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November 21. 2008 04:27